A Screw’s Loose is one of the more interesting technical blogs out there. Katz, a Director of Mobility Engineering at Sanofi and a widely recognized thought leader in enterprise mobility, wrote a great post recently on the a continuing gap between what users want and what IT delivers – and noted that the cause of that gap is the way IT views the users.
In the post, Katz writes that IT shouldn’t view employees as IT users, but as IT customers. Changing the definition makes a big difference in how products and services are developed, rolled out, and supported. “Whenever people talk about creating apps the conversation turns to delighting the customer. Companies build apps that will delight people. They will have a great user interface (UI) and an even better user experience (UX). They will enable people to do what they want/need to do. We learn from day one when you walk into a company it’s all about pleasing the customer. That’s why we build consumer apps the way that we do,” Katz wrote.Read More